
Frequently Asked Questions
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When will I receive my order?
If you place your order within Spain, you will receive it within 24 to 48 hours. If it is an international order, you will receive it within 48 to 72 hours.
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Does this model fit true to size, or should I choose a size up or down?
We know that choosing the perfect size is key. You can see a detailed and easy-to-follow guide here. And if you need help, call us at +34 959 557 060 or email us at info@valverdebotas.com. We'll advise you personally so you get it right the first time.
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Can I exchange or return it if it doesn’t fit?
Yes. You have 14 days from the date you receive it to make an exchange or return. We want you to be completely satisfied with your purchase.
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How long will it take to receive my order?
All orders are prepared and shipped within 24 to 72 working hours. Once on the way, we’ll send you the tracking number so you know when it will arrive.
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What happens if it arrives damaged or with a defect?
It shouldn’t happen, but if it does, we’ll fix it quickly. Write to us as soon as you receive it, and we’ll send you another pair at no cost or arrange a return. Your peace of mind comes first.